Upload Troubleshooting

Upload Troubleshooting

If you are trying to upload your JPG files and having issues, the JPG name on your file may be capitalized instead of lowercase. We are working with our webmaster to fix this issue, but until then please take the following steps – 

On your “File Explorer” make sure you are on the “View” tab and click the “Options” button : 

options

The “Folder Options” window will open: 

folder options

Click on the “View” tab, find the “Hide extensions for known file types” options and click the checkbox to delete the checkmark then click “Apply”: 

apply options

After the “Folder Options” window closes, right click on your image and click “Rename”:

rename options

If your image has jpg written in all CAPS, highlight “JPG” and rename to “jpg” (all lowercase): 

rename caps options

rename lower optiosn

If you are still having trouble uploading your documents after these using instructions, please email your images to us at [email protected].