Digital Mailbox Instructions

DIGITAL MAILBOX INSTRUCTIONS

 Log into Digital Mailbox account – https://account.texashomebase.com

 Click VIEW to view document in a separate window 

-OR-

 Click DOWNLOAD to download document directly to your PC or Mac

Be sure to allow pop-ups from https://account.texashomebase.com

 Forwarding Requests: Click UPDATE ADDRESS to fill out address form and select mailing options. Click FORWARDING ADDRESS to make sure address is correct.*

 Select HOLD, DELETE/SHRED or FORWARD next to each file name

 Click SUBMIT OPTIONS at bottom of screen and then SUBMIT to confirm your submission. 

A CONFIRMATION EMAIL WILL BE AUTOMATICALLY SENT

-OR-

You will receive the following error message:

ERROR: SORTING OPTIONS NOT SUBMITTED
You did not select an option OR your session may have expired

 The confirmation email will be titled “THB Sorting Summary.” Check your Spam folder if you did not receive it. 

*Any forwarding requests submitted after 3 pm CST or on weekends/federal holidays will be processed the next business day. 

Mail submitted to SHRED or FORWARD will be deleted from your account after the request is completed

Mail submitted to HOLD will be moved into a folder on your account after the request is complete. Click the “CLICK FOR HELD MAIL” button on your account to view these documents. For more information about this click here

TROUBLESHOOTING: Please click here