Digital Mailbox Instructions

DIGITAL MAILBOX INSTRUCTIONS

 Log into Digital Mailbox account – https://account.texashomebase.com

 Click VIEW to view document in a separate window 

-OR-

 Click DOWNLOAD to download document directly to your PC or Mac

Be sure to allow pop-ups from https://account.texashomebase.com

 Forwarding Requests: Click UPDATE ADDRESS to fill out address form and select mailing options. Click FORWARDING ADDRESS to make sure address is correct.*

 Select HOLD, DELETE/SHRED or FORWARD next to each file name

 Click SUBMIT OPTIONS at bottom of screen

SUCCESS: MAIL SORTING OPTIONS SUBMITTED
Your request was submitted successfully

ERROR: SORTING OPTIONS NOT SUBMITTED
There was an error and your request was not submitted. Please try again.

 You will receive an email from Texas Home Base titled “THB Sorting Summary” with a list of files and options submitted. Check your Spam folder if you did not receive it. 

*Any forwarding requests submitted after 3 pm CST or on weekends/federal holidays will be processed the next business day. 

Mail submitted to DELETE/SHRED or FORWARD will be deleted from your account after the request is completed

Mail submitted to HOLD will be moved into a folder on your account after the request is complete. Click on the bolded word HOLD on your account  to view these documents. For more information about this click here

TROUBLESHOOTING: Please click here