The standard scanning plan protects your mail documents only with standard browser encryption. Mail documents are accessible and protected through account ownership.
The account webpage works on most internet browsers. At this time, many features of the account do not work on Internet Explorer.
The first number on the document name is the month’s number, ex. Jan = 01, Feb = 02, March = 03, April = 04, etc. The numbers at the end of the document is not the day of the month the piece is received, but rather the number we have given the document.
The “Hold” folder is used to store any documents you have requested us to “Hold.” We will hold these documents until you have instructed us to either “Forward” or “Shred” them. As soon as we have completed your “Forward” or “Shred” request the document will be deleted from your account.
You will need to make sure the the forwarding address is correct before you select any documents to be forwarded. When your instruct Texas Home Base to forward your mail, your mail will be sent to the forwarding address listed on your account.
You will update your forwarding address on your Digital Mailbox. When you instruct Texas Home Base to forward your mail pieces your mail will be sent to the Forwarding Address on your account. You can view this address by clicking the FORWARDING ADDRESS button on your account.
Next to each uploaded document on your account, there will be options to Hold, Shred or Forward. You will select one of these options for each mail piece and then click the “Submit Options” button at the bottom of the screen. Below is an example of how this will look on your account.
Below is an example of the Digital Mailbox homepage
Yes, for a yearly fee of $50 or a $15 fee every 3 months Texas Home Base can deposit your checks. If you use Wells Fargo, Bank of America or Chase Bank we will physically deliver your check. For other banks we will need a pre-printed deposit slip associated with your bank account number. Texas Home Base will forward your check along with the deposit slip to your bank’s address.